It can be frustrating when you can't connect with your clinician on a virtual visit. Most technical problems can be resolved by:
- Make sure your device has a video camera and a microphone.
- Make sure you are using the Chrome, Safari, Firefox, or Edge web browsers.
- Check your browser permissions: your camera and microphone must be enabled in your web browser.
- Check your connection: slow or unstable internet connections can affect virtual visits.
- Clear your cache: find your browser history and clear the cache.
- Try an incognito browser.